| Sampling Factors: |
Location (Not Relevant: Not relevant, as all projects are executed from the same location)
Customer: Relevant, as some projects are for External customers(product maintenance) and some are for internal customer (product enhancements)
Size (Not Relevant: Not relevant, as there is not significant impact on the way the business is done for variation with the size.)
Organizational Structure (Not Relevant: Not relevant, as its a single unit -single location and flat structure)
Type of Work (Not Relevant: Not relevant, as all are software as services projects.) |
| Sampling Factor Values: |
External customer projects (Customer): External customers of PMAM, whose products are to be maintained for corrective and evolutive maintenance
Internal PMAM Products (Customer): PMAM owned products those are to be upgraded with new functions and features. |
| Subgroups: |
Customer: External customer”s projects
10 People, 3 Basic Units
– External customer projects
Internal: Internal PMAM product Enhancements and Maintenance
18 People, 4 Basic Units
– Internal PMAM Products |