| Sampling Factors: |
Location (Not Relevant: All work performed same at both locations)
Customer: Two types of customers – Government Healthcare & Civilian Government
Size (Not Relevant: All subtasks follow the same procedures regardless of size)
Organizational Structure (Not Relevant: All work is performed within the same business unit and follows the same procedures)
Type of Work (Not Relevant: One contract/all subtasks follow the same procedures) |
| Sampling Factor Values: |
Government (Customer): Work performed within group of Programs focused on delivery of services to US Federal Government healthcare agencies (Veterans Affairs, Defense Health Agency, Health and Human Services)
Civilian (Customer): Work performed within group of Programs focused on delivery of services to US Federal Government civilian agencies (Department of Agriculture, State, and Transportation Security Agency) |
| Subgroups: |
GHC: Government Healthcare Division
15 People, 5 Basic Units
– Government
CG: Civilian Government
2 People, 2 Basic Units
– Civilian |