| Sampling Factors: |
Location (Not Relevant: All work performed same at both locations)
Customer: Three customers – Dept. of Veterans Affairs (VA), Health and Human Services (HHS), and Federal Aviation Agency (FAA)
Size (Not Relevant: All subtasks follow the same procedures regardless of size)
Organizational Structure (Not Relevant: All work is performed within the same business unit and follows the same procedures)
Type of Work (Not Relevant: One contract/all subtasks follow the same procedures) |
| Sampling Factor Values: |
VA (Customer): Work performed within group of Programs focused on delivery of services to Dept. of Veterans Affairs
HHS (Customer): Work performed within group of Programs focused on delivery of services to US Department of Health and Human Services
FAA (Customer): Work performed within group of Programs focused on delivery of services to Federal Aviation Agency (FAA) |
| Subgroups: |
Cstr1: Veteran Affairs Delivery
55 People, 18 Basic Units
– VA
Cstr2: Health and Human Services Delivery
3 People, 1 Basic Units
– HHS
Cstr3: Federal Aviation Agency Delivery
1 People, 1 Basic Units
– FAA |