| Sampling Factors: |
Location (Not Relevant: Not relevant. The organization has one site in Bogota, Colombia.)
Customer (Not Relevant: Not relevant. ITAC Operations Management (OU) uses the same set of process. Some clients ask for some specific documents, which differs only the way the information is presented, however is the same process that it uses. It does not represents differences in OU processes.)
Size (Not Relevant: Not relevant. Size is not a characteristic take makes any different using the organizational processes.)
Organizational Structure (Not Relevant: Not relevant. Operational Management is the only area in charge of projects and always uses its own processes (no differences). There is no other area or division inside the organization in charge of software related projects.)
Type of Work: There are two types of work that use different processes, New development and Maintenance |
| Sampling Factor Values: |
New development (Type of Work): New software product developments required by clients
Maintenance (Type of Work): Corrective maintenance and enhancements to existing software products |
| Subgroups: |
ND: New software developments
25 People, 3 Basic Units
– New development
Ma: Corrective maintenance or enhancements
18 People, 3 Basic Units
– Maintenance |