| Sampling Factors: |
Location (Not Relevant: The OU and projects are operating from only one location, Hyderabad, India)
Customer (Not Relevant: All projects across the customers are following standard itelligence quality management systems”s processes. The process followed is not influenced by customer)
Size (Not Relevant: All projects in the OU are of small / medium in nature and the process followed is not influenced by size. Size is not an influencing factor)
Organizational Structure (Not Relevant: The organization is having a flat structure and the process is not influenced by the structure)
Type of Work: The work in the organization is of two types Implementation, Application Maintenance and Support (AMS). The process followed varies as per the type of work. The projects under implementation follow CMMI DEV 1.3 practices where as AMS program is adopting CMMI SVC practices. The process followed across these types of work is different |
| Sampling Factor Values: |
IMP (Type of Work): Application implementation
AMS (Type of Work): Application Maintenance and Support |
| Subgroups: |
ITLIMP: Subgroup consisting of application implementation projects. This subgroup is adopting CMMI DEV model practices for process improvements
90 People, 4 Basic Units
– IMP
ITLAMS: Subgroup consisting of application maintenance and support. This subgroup consists of shared pool of resources supporting the customers on various modules
65 People, 1 Basic Units
– AMS |