| Sampling Factors: |
Location (Not Relevant: The OU has only one location)
Customer (Not Relevant: The OU developed projects for Banks)
Size (Not Relevant: Size does not affect the process)
Organizational Structure: There are two products development teams in OU
Type of Work (Not Relevant: All the projects in OU are Product Development projects) |
| Sampling Factor Values: |
CRM (Organizational Structure): CRM product development team
ECIF (Organizational Structure): ECIF product development team |
| Subgroups: |
SG1: Customer relationship management system related projects
81 People, 7 Basic Units
– CRM
SG2: ECIF system related projects
58 People, 6 Basic Units
– ECIF |