| Sampling Factors: |
Location (Not Relevant: Not Relevant: All the application are developed at one location)
Customer (Not Relevant: Not Relevant: Work is not performed differently based on the customer served by that work)
Size (Not Relevant: Not Relevant: Work is not performed differently based on the size of the basic unit or support function)
Organizational Structure (Not Relevant: Not Relevant: All project are developed under the IT Department)
Type of Work: The type of work involved includes ERP Solutions and Customized Applications. ERP Solutions are the installations of customized ERP solutions and Customized Solution development of original applications based on requests from the individual clients. |
| Sampling Factor Values: |
ERP Solutions (Type of Work): Installations of customized ERP solutions.
Original Applications (Type of Work): Development of original applications based on requests from the individual clients. |
| Subgroups: |
ERP Solutions: Customized ERP solutions that are implemented at client sites
15 People, 4 Basic Units
– ERP Solutions
Original Applications: Development of original applications based on requests from individual clients
14 People, 4 Basic Units
– Original Applications |