| Sampling Factors: |
Location (Not Relevant: All the application are developed at their development site in Beijing City)
Customer (Not Relevant: Work is not performed differently based on the type of the customer, most of the customers are commercial customers)
Size (Not Relevant: Work is not performed differently based on the size of the basic unit or support function, most of the projects are medium or small size projects)
Organizational Structure: Work is performed differently based on the organizational structure (OCRM Product Line, ACRM Product Line, CCRM Product Line)
Type of Work (Not Relevant: Work is not performed differently based on the type of work, most of the development work are product R&D.) |
| Sampling Factor Values: |
OCRM Product Line (Organizational Structure): Being responsible for R&D of OCRM (Operation Customer Relationship Management)
ACRM Product Line (Organizational Structure): Being responsible for R&D of ACRM (Analytic Customer Relationship Management)
CCRM Product Line (Organizational Structure): Being responsible for R&D of CCRM (Corporate Customer Relationship Management) |
| Subgroups: |
G_OCRM: Being responsible for R&D of OCRM (Operation Customer Relationship Management)
13 People, 1 Basic Units
– OCRM Product Line
G_ACRM: Being responsible for R&D of ACRM (Analytic Customer Relationship Management)
11 People, 1 Basic Units
– ACRM Product Line
G_CCRM: Being responsible for R&D of CCRM (Corporate Customer Relationship Management)
7 People, 1 Basic Units
– CCRM Product Line |