| Sampling Factors: |
Location (Not Relevant: Not relevant : Only one location)
Customer: Multiple customers
Size (Not Relevant: Not relevant 26 person company)
Organizational Structure (Not Relevant: Not relevant small company)
Type of Work: Self-developed product and Customized developed product |
| Sampling Factor Values: |
Client relationship management (Customer):
Office automation business (Customer):
Customize developed product (Type of Work):
Self-developed product (Type of Work): |
| Subgroups: |
Self-developed product: This is an activity of creating new products
6 People, 1 Basic Units
– Office automation business
– Self-developed product
Customize developed product: This is an activity of taking pre-existing software and bolting on additional functionality
12 People, 2 Basic Units
– Office automation business
– Customize developed product |