| Sampling Factors: |
Location (Not Relevant: Not Relevant. No. Only One Location. Hanoi.)
Customer (Not Relevant: Not Relevant: No. Refer to Organizational Structure. The SDC has 3 PMOs and each of the PMOs is focused on a type of customer (Enterprise, Government and Individual). Both these factors are the same and since Organizational structure is already considered this is stated as NO. Customer subsumed in Organizational Structure.)
Size (Not Relevant: Not Relevant. No. Work performed is similar in terms of size of teams and there are no process differences owing to team size. Size varies from 3 to 20 member teams.)
Organizational Structure: Relevant. Yes. The SDC has 3 PMOs, each PMO is mapped to one kind of customers. Each PMO is aimed to one of three kinds of customers (Enterprise customers, Government (state-owned) organizations, or Personal customers (individuals)).
Type of Work: Relevant. Yes. Two types of work, Development and Maintenance Projects exists.
Lifecycle Model: There are different key miletones applied for desktop application develeopment and SaaS application development |
| Subgroups: |
G01: Enterprise PMO, Development Projects, Desktop Development
20 People, 1 Basic Units
– Enterprise
– Development
– Desktop
G02: Enterprise PMO, Development Projects, SaaS Application Development
23 People, 2 Basic Units
– SaaS
– Development
– Enterprise
G03: Enterprise PMO, Maintenance Projects using Maintenance Lifecycle
12 People, 2 Basic Units
– Enterprise
– Maintenance Projects
– Maintenance
G04: Government PMO, Development Projects, SaaS Application Development
11 People, 2 Basic Units
– SaaS
– Development
– Government
G05: Government PMO, Maintenance Projects, Maintenance Lifecycle
20 People, 3 Basic Units
– Government
– Maintenance Projects
– Maintenance
G06: Individual PMO, Maintenance Projects, Maintenance Lifecycle
10 People, 2 Basic Units
– Maintenance
– Maintenance Projects
– Individuals |