Kórima® Sistemas de Gestión S.A.P.I. de C.V.-2015-CMMI2

cmmirz

11年 ago

Sampling Summary： （抽样汇总）

Sampling Factors:	Location (Not Relevant: Work is performed in the same geographical area.) Customer (Not Relevant: Same processes are used for service work regardless of the customer.) Size (Not Relevant: Same processes are used for service work regardless of the program or basic unit size.) Organizational Structure (Not Relevant: Same processes are used for service work regardless of the organizational structure.) Type of Work: Two different types of work: Implementation and Incident Management.
Sampling Factor Values:	Implementation (Type of Work): The basic units of this subgroup are in charge of the deployment of the core product at the customers’ site. It includes installation procedures and custom configuration of the software. Incident Management (Type of Work): The basic units of this subgroup are in charge of collecting, processing and resolving bug incidents reported by end customers and distribution channels, related to the Kórima SGG product.
Subgroups:	Implementation: Subgroup that contains all basic units in charge of deploying the product at the customers” site. 2 People, 2 Basic Units – Implementation Incidents Management: This soubgroup contains the basic units that collect, process and resolve issues tickets. 2 People, 1 Basic Units – Incident Management