| Sampling Factors: |
Location (Not Relevant: Not Relevant: The OU work provide services to Banco del Estado (Bank of the State) in Santiago, Chile.)
Customer (Not Relevant: Not Relevant: The OU works with one specific customer.)
Size (Not Relevant: Not Relevant: Size is not a characteristic take makes any different using the organizational process.)
Organizational Structure (Not Relevant: Not Relevant: OU is one specific area of the organization.)
Type of Work: There are two types of work that use different processes, Software development and Maintenance. |
| Sampling Factor Values: |
SD (Type of Work): Software development and enhancements
Ma (Type of Work): Software maintenance of the Bank´s applications |
| Subgroups: |
SD: Software developments and enhancements for the Bank
21 People, 7 Basic Units
– SD
Ma: Software maintenance for the Bank
10 People, 9 Basic Units
– Ma |