- Sampling Summary：
（抽样汇总） -
Sampling Factors: Location (Not Relevant: Projects are executed at multiple locations. Process followed by projects is consistent across types of projects and do not vary based on location. Hence location is not an influencing factor.)
Customer (Not Relevant: Projects are executed for multiple customers. However projects in the OU follow Knot Solutions defined processes and tools. The standard processes are not impacted based on customer. Hence customer is not an influencing factor.)
Size (Not Relevant: Knot Solutions processes do not vary and do not differentiate projects based on size. There is no variation in the work performed by the projects based on the team size. Hence size is not an influencing factor.)
Organizational Structure (Not Relevant: OU is organized as single unit and projects are executed in the same unit. Hence organizational structure does not influence process.)
Type of Work: (Relevant: Type of work i.e. Software Enhancements / Software Support influences the process as Planning, Estimations, Design, Development & Release Processes are performed differently.)Sampling Factor Values: Enh (Type of Work): Projects of Software Enhancement nature under Application Engineering Practice at Knot Solutions.
Supp (Type of Work): Projects of Software Support nature under Managed Operations & Support Practice at Knot Solutions.Subgroups: Knot-AE: This sub group is responsible for projects under Application Engineering Practice. Scope involves Requirement Gathering and Understanding, Design Document Preparation and Review of the design documents, Coding and Unit testing, Functional Testing, Defect Logging and Defect Closure. The Build is packaged and to be delivered to the customer for deployment.
99 People, 7 Basic Units
– Enh
Knot-MOS: This subgroup is responsible for projects under Operations & Support Practice. Scope involves the receipt of a problem ticket/issue from the customer, initial analysis of the ticket, trouble-shooting the issue in a local environment or customer environment, analyzing the cause, fixing the issue, and delivering the solution to the customer. All problem tickets are tracked and reported based on agreed SLAs (Service Level Agreements).
41 People, 7 Basic Units
– Supp