| Sampling Factors: |
Location (Not Relevant: There is only one location to deliver application development services.)
Customer (Not Relevant: Requirements from different type of customer are similar. Customer type is not relevant to project implementation services.)
Size (Not Relevant: Project implementation is based on the type of work. Project size does not impact to project implementation management.)
Organizational Structure (Not Relevant: Digital Content Application Service Department is the only department to deliver the services.)
Type of Work: e-Learning course development services and e-Learning platform implementation and maintenance services. |
| Sampling Factor Values: |
e-Learning course development (Type of Work): Develop e-learning content using software tool. The software needs to be customized to meet customer training requirements.
e-Learning platform implementation and maintenance (Type of Work): Customizre and maintain e-learning software tool for customer based on customer e-learning training program. |
| Subgroups: |
e-Learning course development: Customize e-learning application and develop digital content for customers.
22 People, 8 Basic Units
– e-Learning course development
e-Learning platform implementation and maintenance: Develop and maintain e-learning application for customer
8 People, 4 Basic Units
– e-Learning platform implementation and maintenance |