| Sampling Factors: |
Location (Not Relevant: All the staffing services are performed or have overseen out of a central location, at KMI Tyngsboro, MA headquarters. The headquarters personnel ensure that the same processes and on-line tools are used, hence location is not an influencing factor)
Customer: There are two types of customers, Government and Commercial. The process followed is slightly influenced by the type of customer
Size (Not Relevant: Service work groups executed in the OU are of small size. Hence size is not an influencing factor)
Organizational Structure (Not Relevant: The organization is small and flat in structure and process followed is not influenced by organization structure)
Type of Work (Not Relevant: All the service work groups perform similar work. Hence type of work is not an influencing factor) |