| Sampling Factors: |
Location (Not Relevant: All work is performed in the same location, so this is not a relevant sampling factor.)
Customer (Not Relevant: All work is performed for the same customer, so this is not a relevant sampling factor.)
Size (Not Relevant: All work is roughly the same size, so this is not a relevant sampling factor.)
Organizational Structure: Hypothesis testing of work performed by each of the four projects indicates that there is a statistically significant difference in performance, so org structure is relevant.
Type of Work (Not Relevant: All work is systems maintenance work, so this is not a relevant sampling factor) |
| Sampling Factor Values: |
Real Estate (Organizational Structure): Applications maintained by the Real Estate project
Corporate (Organizational Structure): Applications maintained by the Corporate Registry project.
Internet (Organizational Structure): Applications supported by the Internet Registry project
Marshall (Organizational Structure): Applications supported by the Marshall project |
| Subgroups: |
Real Estate CSRs: Real Estate CSRs
33 People, 1 Basic Units
– Real Estate
Corporate CSRs: Corporate CSRs
18 People, 1 Basic Units
– Corporate
Internet CSRs: Internet CSRs
36 People, 1 Basic Units
– Internet
Marshall CSRs: Marshall CSRs
9 People, 1 Basic Units
– Marshall |