Organization Name：
（组织名称） SUN LIFE INDIA SERVICE CENTRE PRIVATE LIMITED
（组织名称） SUN LIFE INDIA SERVICE CENTRE PRIVATE LIMITED
Organizational Unit：
（组织单位） Project Management, Business Systems Analysis, Design and Development, Testing services and associated support functions
（组织单位） Project Management, Business Systems Analysis, Design and Development, Testing services and associated support functions
Maturity Level：
（成熟度） Maturity Level 3
（成熟度） Maturity Level 3
Appraisal End Date：
（评估结束日期） Mar 31, 2014
（评估结束日期） Mar 31, 2014
Lead Appraiser：
（主任评估师） Aditya Goel
（主任评估师） Aditya Goel
Sponsor：
（发起人） Shiney Prasad
（发起人） Shiney Prasad
- Sampling Summary：
（抽样汇总） -
Sampling Factors: Location (Not Relevant: The organisation operates out of two locations in the same city. Location is not relevant since the same processes are followed at both locations.)
Customer (Not Relevant: Not relevant since Sun Life Asia Service Center – India is a captive center providing services to its parent, Sun Life – Canada.)
Size (Not Relevant: Not relevant. Size has no bearing on the processes followed. The service request life cycle followed is the same and as the volume of requests increase additional resources are added to cater to these and the processes followed remain same.)
Organizational Structure (Not Relevant: Not relevant. The OU consists of the Service Center where multiple engagements are executed under a common management and organization structure has no bearing on the implementation of processes)
Type of Work: There are four types of services offered (called practices in organization terminology). These are PM, Dsg and Dev and Business Systems Analysis, Testing Center of Excellence (TCOE)Sampling Factor Values: PM (Type of Work): Project Management practice
Dsg and Dev (Type of Work): Design and development
BSA (Type of Work): Business Systems Analysis
Testing (Type of Work): TestingSubgroups: G1: PM – Project Management support work is offered
28 People, 4 Basic Units
– PM
G2: Design and Development services are offered
80 People, 5 Basic Units
– Dsg and Dev
G3: BSA- Business Systems Analysis work is done
10 People, 4 Basic Units
– BSA
G4: Testing – Testing Services are provided
58 People, 1 Basic Units
– Testing
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