| Sampling Factors: |
Location (Not Relevant: Multiple Location but workforce process doesn’t change.)
Customer (Not Relevant: No Bearing on Process Execution.The work force practices are same across towers and customer)
Size (Not Relevant: No Bearing on Process Execution.The work force practices are same and do not differ based on size)
Organizational Structure (Not Relevant: No Bearing on Process Execution.The people practices are same)
Type of Work: 3 Business Units Competency Based Process differs and HR process remains the same |
| Sampling Factor Values: |
Application Services (Type of Work): Providing Application Services in terms of developing software applications and maintaining the same
Infrastructure Services (Type of Work): Delivering the Infrastructure services
BPO (Type of Work): Delivering services related to BPO |
| Subgroups: |
G1: APPS
9205 People, 69 Basic Units
– Application Services
G2: Infrastructure Services
4202 People, 45 Basic Units
– Infrastructure Services
G3: BPO
5642 People, 37 Basic Units
– BPO |