Organization Name：
（组织名称） Wipro Limited
（组织名称） Wipro Limited
Organizational Unit：
（组织单位） Applications Management Services, Infrastructure Management Services, and ServiceNXT engagements
（组织单位） Applications Management Services, Infrastructure Management Services, and ServiceNXT engagements
Maturity Level：
（成熟度） Maturity Level 5
（成熟度） Maturity Level 5
Appraisal End Date：
（评估结束日期） Mar 27, 2014
（评估结束日期） Mar 27, 2014
Lead Appraiser：
（主任评估师） Krishnamurthy Kothandaraman
（主任评估师） Krishnamurthy Kothandaraman
Sponsor：
（发起人） Satishchandra Doreswamy
（发起人） Satishchandra Doreswamy
- Sampling Summary：
（抽样汇总） -
Sampling Factors: Location (Not Relevant: Same process across location. No bearing on process execution.)
Customer (Not Relevant: Wipro is an organization with years of experience in IT service delivery business with established repeatability due to the time tested QMS organization is practicing and a highly structured governance mechanism to ensure uniform service experience to clients. This is established through high client satisfaction scores. Hence, client level segregation is not a critical factor to consider.)
Size (Not Relevant: All service projects are long term perpetual renewal contracts with identical services and approximately uniform staff strength. Complexities of application support and infrastructure supported are more or less normalized due to the matured process and years of experience in business. Therefore, size is not a critical element in sampling.)
Organizational Structure: Different business units i.e. MFG & HiTECH, FS, RCTG, ENU, HLS, GMT GIS and WI has a bearing on process execution
Type of Work (Not Relevant: Service projects are based on SLAs defined in service contracts and performance measures identified within organization. All service projects irrespective of what support they provide has a standard service life cycle for support to implement which is documented in the VelociQ (QMS) of Wipro. Therefore, it is not imperative to look at the nature and type of projects. Hence, type of work is not considered critical.)Sampling Factor Values: MFG&HiTECH (Organizational Structure): This BU involves multiple technology and industry domains for Wipro and is supported by Product Engineering, BPO and Infrastructure Service Lines, with Verticals categorized as Process Manufacturing, Industrial Manufacturing, Automotive, Aerospace & Defense, Peripherals & Consumer Electronics and Computing
FS (Organizational Structure): This BU involves Application Services, Infrastructure services, Information Management Services and Business Process Management services for Banking, Capital Markets and Insurance Industry
RCTG (Organizational Structure): This BU involves Retail, Consumer Goods, Transport and Government verticals. RCTG BU work across consumer value chain from Farm to Fork with Marquee clients (global leaders) having the presence in the areas of Industry Advisory Groups in Retail and Consumer Goods
ENU (Organizational Structure): This BU involves Energy, Natural resources and Utility verticals. ENU- Business Unit caters to Oil & Gas firms address complexity through solutions which can effectively collect data from oil wells to retail outlets, integrate different parts of the value chain to increase transparency and finally provide tools and solutions to effectively analyze data. Also caters to Integration of renewable energy and optimization of the energy mix, deployment of smart technology, focus on operational efficien
HLS (Organizational Structure): HLS BU has activities in the healthcare industry across payers, providers, healthcare distribution, healthcare services, e-health and government-funded programs
GMT (Organizational Structure): This BU consists of 3 verticals – communication and media, telecom equipment vendors, Cisco and supported by service lines – Business application services, Global Infrastructure services, business consulting, product engineering solutions and mobility, integrated cloud services, BPO, Analytics and information management, ecoenergy
GIS (Organizational Structure): This BU involves provides Infrastructure services
WI (Organizational Structure): This BU involves providing AMS and GIS support to clients in IndiaSubgroups: G1: Projects in MFG&HiTECH Business Unit
1698 People, 18 Basic Units
– MFG&HiTECH
G2: Projects in FS Business Unit
1173 People, 12 Basic Units
– FS
G3: Projects in RCTG Business Unit
1223 People, 11 Basic Units
– RCTG
G4: Projects in ENU Business Unit
1274 People, 11 Basic Units
– ENU
G5: Projects in HLS Business Unit
615 People, 8 Basic Units
– HLS
G6: Projects in GMT Business Unit
1123 People, 11 Basic Units
– GMT
G7: Projects in GIS Business Unit
3886 People, 26 Basic Units
– GIS
G8: Projects in WI Business Unit
1498 People, 12 Basic Units
– WI
说明：该信息摘自CMMI官网公示，更多详情请点击这里查看。注：CMMI认证有效期3年，过期链接失效。
