| Sampling Factors: |
Location (Not Relevant: Same type of work delivered across multiple locations. The way the work is delivered does not depend on the location.)
Customer (Not Relevant: The organization is working for many customers. The way the work is delivered does not depend on the customer.)
Size (Not Relevant: The way the work is delivered does not depend on how many client applications are maintained and how many Accenture people are involved.)
Organizational Structure (Not Relevant: There is only one organizational structure in NADC.)
Type of Work: Some projects are fixing tickets only while some are also doing application development. |
| Sampling Factor Values: |
AM (Type of Work): Application Maintenance only
AM+AD (Type of Work): Application Maintenance and Application Development |
| Subgroups: |
AM: Application Maintenance only
200 People, 3 Basic Units
– AM
AM+AD: Application Maintenance and Application Development
643 People, 9 Basic Units
– AM+AD |