| Sampling Factors: |
Location (Not Relevant: Morocco DC is in a single building in Casablanca)
Customer: Application Maintenance activities are made in two modes : Working in a Client facing mode (DC led mode) or Working for an Accenture team in a Managed Delivery mode
Size (Not Relevant: Smaller projects below 5 FTE are out of scope. Larger projects are using the same processes)
Organizational Structure (Not Relevant: One structure only)
Type of Work: Application development is covered by CMMI-DEV Application maintenance is covered by CMMI-SVC |
| Sampling Factor Values: |
End to end (Customer): Project or working for Accenture final client
Managed Delivery (Customer): Projects are done for another Accenture team in France
Application Maintenance (Type of Work): Application Maintenance
Application Development (Type of Work): Application Development |
| Subgroups: |
AD: Application development work assessed with CMMI-DEV
18 People, 2 Basic Units
– Managed Delivery
– Application Development
AM End to end: Client facing application maintenance
45 People, 2 Basic Units
– End to end
– Application Maintenance
AM Managed Delivery: Application management for another Accenture team in managed delivery mode
18 People, 1 Basic Units
– Application Maintenance
– Managed Delivery |