| Sampling Factors: |
Location (Not Relevant: Location is not a determining or distinguishing factor affecting the implementation or performance of work because there is only one location.)
Customer (Not Relevant: Customers don”t influence in the methods used to develop software or deliver services, because exists only one MR Informatica Methodology for all the customers, and there are no a process tailoring related with customers.)
Size: Relevant: Work is performed differently based on the size of the software project (software maintenance requests). Minor changes are managed as maintenance activities inside a maintenance service, while others are considered new or enhancement software development projects.
Organizational Structure (Not Relevant: Organizational Structure is not a determining or distinguishing factor affecting the implementation or performance of work.)
Type of Work: Relevant: Type of Work is performed differently: Development, Professional Services and PMO Service |
| Sampling Factor Values: |
Minor Changes (Size): Minor software changes are managed as maintenance activities inside a maintenance service. A request is considered small if the estimated duration is less than 100 hours.
Others (Size): New or enhancements software development projects. A request is considered medium or large if the estimated duration is more than 100 hours.
Development (Type of Work): Software Development Project
Professional Service (Type of Work): A kind of service where particular characteristics of an individual member of the team is part of the SLA, but the way of working is established by the final customer.
PMO Service (Type of Work): A service that provides an insight of projects evolution, to customer. |
| Subgroups: |
Software Development Projects: Software Development Project with requests of more than 100 hours.
14 People, 4 Basic Units
– Development
– Others
Professional Services: A kind of service where particular characteristics of an individual member of the team is part of the SLA, but the way of working is established by the final customer.
10 People, 5 Basic Units
– Professional Service
PMO Services: A service that provides an insight of projects evolution, to customer.
3 People, 2 Basic Units
– PMO Service |