Organization Name：
（组织名称） Mahindra & Mahindra Financial Services Limited
（组织名称） Mahindra & Mahindra Financial Services Limited
Organizational Unit：
（组织单位） Non-Banking Financial Services unit of Mahindra Financial Services Sector
（组织单位） Non-Banking Financial Services unit of Mahindra Financial Services Sector
Maturity Level：
（成熟度） Maturity Level 5
（成熟度） Maturity Level 5
Appraisal End Date：
（评估结束日期） Feb 15, 2018
（评估结束日期） Feb 15, 2018
Lead Appraiser：
（主任评估师） Rajesh Naik
（主任评估师） Rajesh Naik
Sponsor：
（发起人） Vinay Deshpande
（发起人） Vinay Deshpande
- Sampling Summary：
（抽样汇总） -
Sampling Factors: Location: The organization is divided into 5 circles/zones across the country, in addition to the HO. Though the people related policies/ processes are the same across the country the appraisal will investigate any inconsistencies in the implementation across the circles/ zones.
Customer (Not Relevant: Customers are retail consumers (public). There are thousands of customers, and customers do not influence the people related processes. Hence “customer” as a sampling factor is not relevant.)
Size (Not Relevant: The reference model is related to HR and people management. In MMFSL, people related/ HR practices are defined centrally and are independent of the size of the units. The practices are deployed through centrally governed tools (like SF) and monitored centrally. The span of control between a supervisor and his/ her reportees is fairly constant (independent of the overall size of a unit). Hence, the size of a unit is not relevant as a sampling factor in a People CMM appraisal.)
Organizational Structure (Not Relevant: The organization structure is subsumed in “type of work”)
Type of Work: The type of work may impact the implementation of policies/ processes, and needs to be investigated, especially in the hiring, performance management, and competency management areas.Sampling Factor Values: Thane Circle/ Zone (Location): Units in the Thane circle/ zone.
Delhi Circle/ Zone (Location): Units in the Delhi circle/ zone.
Chennai Circle/Zone (Location): Units in the Chennai circle/ zone.
Kolkatta Circle/ Zone (Location): Units in the Kolkatta circle/ zone.
Lucknow Circle/ Zone (Location): Units in the Lucknow circle/ zone.
Mumbai (Location): Location of HO business units.
HO Business (direct) (Type of Work): HO business units that are responsible for “sales”.
HO Business (support) (Type of Work): HO business units whose staff provide back-end support to the “sales” oriented business units.
Field Business (direct) (Type of Work): Field business units whose staff face the customers directly, and are responsible for “sales” on the field.
Field Business (support) (Type of Work): Field business units whose staff provide back-end support to the “sales” oriented business units in the field.Subgroups: Thane-Business (direct): Business units in Thane circle directly responsible for sales.
1817 People, 7 Basic Units
– Field Business (direct)
– Thane Circle/ Zone
Delhi-Business (direct): Business units in Delhi circle directly responsible for sales.
1259 People, 7 Basic Units
– Delhi Circle/ Zone
– Field Business (direct)
Chennai-Business (direct): Business units in Chennai circle directly responsible for sales.
1656 People, 7 Basic Units
– Field Business (direct)
– Chennai Circle/Zone
Kolkatta-Business (direct): Business units in Kolkatta circle directly responsible for sales.
890 People, 7 Basic Units
– Kolkatta Circle/ Zone
– Field Business (direct)
Lucknow-Business (direct): Business units in Lucknow circle directly responsible for sales.
1493 People, 7 Basic Units
– Field Business (direct)
– Lucknow Circle/ Zone
Thane-Business (support): Business units in Thane circle providing back-end support to the “sales” oriented business units in the field.
2587 People, 3 Basic Units
– Field Business (support)
– Thane Circle/ Zone
Delhi-Business (support): Business units in Delhi circle providing back-end support to the “sales” oriented business units in the field.
1565 People, 3 Basic Units
– Delhi Circle/ Zone
– Field Business (support)
Chennai-Business (support): Business units in Chennai circle providing back-end support to the “sales” oriented business units in the field.
2437 People, 3 Basic Units
– Field Business (support)
– Chennai Circle/Zone
Kolkatta-Business (support): Business units in Kolkatta circle providing back-end support to the “sales” oriented business units in the field.
1224 People, 3 Basic Units
– Kolkatta Circle/ Zone
– Field Business (support)
Lucknow-Business (support): Business units in Lucknow circle providing back-end support to the “sales” oriented business units in the field.
1971 People, 3 Basic Units
– Field Business (support)
– Lucknow Circle/ Zone
Mumbai-HO Business (direct): Business units in HO directly responsible for sales.
70 People, 7 Basic Units
– Mumbai
– HO Business (direct)
Mumbai-HO Business (support)): Business units in HO providing back-end support to the “sales” oriented business units
116 People, 3 Basic Units
– HO Business (support)
– Mumbai
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