- Sampling Summary：
（抽样汇总） -
Sampling Factors: Location (Not Relevant: Projects are executed at multiple locations. However process followed by projects is consistent across Infrastructure Support and Application Support projects irrespective of location.)
Customer (Not Relevant: Projects are executed for multiple federal agencies. However process followed by projects is consistent across Infrastructure Support and Application Support projects irrespective of customer.)
Size (Not Relevant: Projects executed in the OU are of similar size. Hence size is not an influencing factor.)
Organizational Structure (Not Relevant: OU is organized as a single unit. Projects are executed in the same unit. Hence organizational structure does not influence process.)
Type of Work: (Relevant: Projects are classified into Infrastructure support and Application support projects. Infrastructure support projects involve network operations & support whereas application support projects involve customizations & application maintenance. Hence type of work influences process.)Sampling Factor Values: IS (Type of Work): Projects of Infrastructure support nature.
AS (Type of Work): Projects of Application support nature.Subgroups: PMO – IS: The Infrastructure Support subgroup under the PMO oversees all company projects whose requirements are predominantly infrastructure related. This includes network operations and maintenance, telecommunications, mobility, infrastructure service desk/help desk, network administration and security, to name a few. The PMO reviews all statements of work (SOWs) to ensure each project is properly classified within the PMO.
54 People, 2 Basic Units
– IS
PMO – AS: The Applications Support subgroup under the PMO oversees all company projects whose requirements are predominantly applications operations and integration related. This includes application operations and maintenance, integration and testing, end-user support, minor enhancements and upgrades, and help desk support, to name a few. The PMO reviews all statements of work (SOWs) to ensure each project is properly classified within the PMO.
19 People, 2 Basic Units
– AS