| Sampling Factors: |
Location (Not Relevant: The size of the BUs may influence the process implementation. However, this factor is similar to the “Customer” factor)
Customer: Six BUs offer service to two different type of customers hence this could influence process implementation
Size (Not Relevant: The size of the BUs may influence the process implementation. However, this factor is similar to the “Customer” factor)
Organizational Structure (Not Relevant: All BUs report to Chief Operations head of the organization, hence may not influence the process implementation)
Type of Work (Not Relevant: All Six BU s are using similar type of work hence may not influence the process implementations) |
| Sampling Factor Values: |
C1 (Customer): Corporate Customer
C2 (Customer): Public Sector Customer |
| Subgroups: |
CS: Projects are developed for Corporate Sector Customers
32 People, 3 Basic Units
– C1
PS: Projects are developed for Public Sector Customers
81 People, 3 Basic Units
– C2 |