| Sampling Factors: |
Location (Not Relevant: The only location of the organizational unit is Zapopan (in the state of Jalisco, Mexico).)
Customer (Not Relevant: The company only has commercial customers.)
Size (Not Relevant: Projects are small (less than 3 months), and teams are small as well. All implementation projects are handled in the same way.)
Organizational Structure (Not Relevant: All projects are in charge of the Project Manager.)
Type of Work (Not Relevant: Only software implementation is in the scope.)
Type of Service: Products/services offered by the organizational unit. |
| Sampling Factor Values: |
MapCEL (Type of Service): COTS software to manage field services.
Others (Type of Service): Services out of the scope. Null value. |
| Subgroups: |
Subgroup 1: Projects to implement the MapCEL app.
8 People, 6 Basic Units
– MapCEL |