| Sampling Factors: |
Location (Not Relevant: There is only one location in Bogotá.)
Customer (Not Relevant: They only have customers in the Social Security Sector.)
Size (Not Relevant: They have only one division: Operations (Service Management).)
Organizational Structure (Not Relevant: They have a standard size projects.)
Type of Work: Service Unit has 4 different parts: “New businesses development”, “Projects management”, “Software Development”, and “Infrastructure and Operations”. “New businesses development” is excluded from Scampi. “Project Management” is a support function. |
| Sampling Factor Values: |
Software Development (Type of Work): Software Development
Operations (Type of Work): Operations
Infrastructure (Type of Work): Infrastructure |
| Subgroups: |
Software Development: Analysis, design and construction of high level IT solutions, fulfilling the request and requirements of the internal and external customer. This unit has two lines: construction and ALM (for the integration and quality assurance of software).
30 People, 5 Basic Units
– Software Development
Operations: Execution and monitoring of the operational processes required for service provision and support to strategically.
6 People, 1 Basic Units
– Operations
Infrastructure: Delivery in production of the developments and infrastructure administration required for the service provision.
6 People, 1 Basic Units
– Infrastructure |