| Sampling Factors: |
Location (Not Relevant: There are no location specific products or services. Each work unit is distinct and covered in the sample size. The sample size is 100%. Manipal is the primary location and the other locations are virtual extensions. The management and support groups are controlled from Manipal.)
Customer (Not Relevant: No customer specific processes.)
Size (Not Relevant: Since each work unit is distinct, sampling is not done on the basis of size. Processes are based on the type of work and not based on the size.)
Organizational Structure (Not Relevant: Overarching organization structure is uniform. Since the work units are distinct in nature their own structure gets automatically accounted when Type of Work sampling factor is used. The sampling is 100%)
Type of Work: There are four Work Units with four types of work. |
| Sampling Factor Values: |
Software Development (Type of Work): Development of software for Kiosk Digital Banking.
Digital Banking Services (Type of Work): Operations of Kiosks using Digital Banking.
Cards Services (Type of Work): Services of providing Base Cards required by banks.
Personalization Services (Type of Work): Services of providing personalized cards to the banks. |
| Subgroups: |
Development Projects: Software development projects
9 People, 1 Basic Units
– Software Development
Kiosk Banking: Banking Kiosks operations
36 People, 1 Basic Units
– Digital Banking Services
Base Cards: Supplying base cards as per their requirements.
21 People, 1 Basic Units
– Cards Services
Personalized Cards: Supplying personalized cards to banks as per their requirements
83 People, 1 Basic Units
– Personalization Services |