| Sampling Factors: |
Location (Not Relevant: Development & Maintenance are done from one location)
Customer: Two customers
Size (Not Relevant: No significant difference in sizes)
Organizational Structure (Not Relevant: Development & Maintenance are done under one department)
Type of Work (Not Relevant: One type of work) |
| Sampling Factor Values: |
Customer 1 (Customer): Customer in Middle East
Customer 2 (Customer): Customer in Africa |
| Subgroups: |
C1: Customer in Middle EAst
10 People, 2 Basic Units
– Customer 1
C2: Customer in Africa
5 People, 1 Basic Units
– Customer 2 |