| Sampling Factors: |
Location (Not Relevant: Single location, Bangkok)
Customer (Not Relevant: Focus customers: the digital map industry. There are no processes differ across customer accounts.)
Size (Not Relevant: The size does not differentiate the work being performed. Set of standard processes being used do not differ based on size.)
Organizational Structure: The projects are classified by organization structure into: Project Management Department (PJM), Product Management Department (PDM)
Type of Work (Not Relevant: All works are software customization and digital mapping work.) |
| Sampling Factor Values: |
Project Management Department (Organizational Structure): Projects from Project Management Department
Product Management Department (Organizational Structure): Projects from Product Management Department. |
| Subgroups: |
PJM: Projects from Project Management Department
89 People, 8 Basic Units
– Project Management Department
PDM: Projects from Product Management Department
77 People, 5 Basic Units
– Product Management Department |