| Sampling Factors: |
Location (Not Relevant: Not Relevant: All the application are developed at their development site in Kuala Lumpur)
Customer: Relevant: There are 2 distinct types of customers – Educational Institutions (Universities and Colleges) and Non-Educational Institutions. For Educational Institutions the work involved is customization of the organizations core product (Campus Management System). For Non-Educational Institutions the work involved is grounds-up development of the application based on the requirements provided by the users.
Size (Not Relevant: Not Relevant: Work is not performed differently based on the size of the basic unit or support function)
Organizational Structure (Not Relevant: Not Relevant: All the application are developed in the Software Development)
Type of Work (Not Relevant: Not Relevant: Work is not performed differently based on the type of work.) |
| Sampling Factor Values: |
Educational Institutions (Customer): The work involved is customization of the organizations core product (Campus Management System).
Non-Educational Institutions (Customer): The work involved is grounds-up development of the application based on the requirements provided by the users. |
| Subgroups: |
Educational Institutions: The work involved is customization of the organizations core product (Campus Management System.
14 People, 5 Basic Units
– Educational Institutions
Non-Educational Institutions: The work involved is grounds-up development of the application based on the requirements provided by the users.
10 People, 3 Basic Units
– Non-Educational Institutions |