MetLife Global Operations Support Center Pvt. Ltd.-2017-CMMI

cmmirz

9年 ago

Sampling Summary： （抽样汇总）

Sampling Factors:	Location (Not Relevant: One location i.e. Noida – This has no bearing on process execution.) Customer (Not Relevant: Work is performed for the parent entity i.e. MetLife Inc. Standard processes defined at organization level are uniformly implemented for customer in order to ensure consistent outcome in quality and customer experience.) Size (Not Relevant: Work groups are of size that ranges from 1 to 46 persons and accounted for by Organizational Structure & Type of Work, their complexities are manageable due to the processes are common.) Organizational Structure: Retail Operations LoB, GBO LoB and Corporate Function LoB are depicted on an organization chart. Work groups come from three different LoBs/divisions of MetLife Global Operations Support Center Pvt. Ltd. Process areas affected are Project and Work Management, Service Establishment and Delivery process areas. Type of Work: Work is performed differently based on the type of work i.e. Transactional Services, Reporting Services. Process areas affected are Project and Work Management, Service Establishment and Delivery process areas.
Sampling Factor Values:	Retail Operations LoB (Organizational Structure): Retail Operations LoB serves across the core capabilities of New Business / Underwriting, Claims, Policy Administration and Billing & Remittance for Individual Insurance. GBO LoB (Organizational Structure): Group Benefits Organization (GBO) LoB serves across the core capabilities of New Business / Underwriting, Claims; Policy Administration and Billing & Remittance for Group Insurance. Corporate Function LoB (Organizational Structure): Corporate Functions LoB serves lines of business like Financial Management Group, Technology & Operations, Human Resources, Legal Affairs. Transactional Services (Type of Work): Transactional services covers transactions processing as per required frequency. Reporting Services (Type of Work): Reporting services covers report creation as per required frequency.
Subgroups:	SG1: Transactional Services being delivered by the Retail Operations LoB 307 People, 34 Basic Units – Retail Operations LoB – Transactional Services SG2: Transactional Services being delivered by the Group Benefits Organization LoB 469 People, 60 Basic Units – Transactional Services – GBO LoB SG3: Transactional Services being delivered by the Corporate Function LoB 164 People, 23 Basic Units – Corporate Function LoB – Transactional Services SG4: Reporting Services being delivered by the Corporate Function LoB 99 People, 20 Basic Units – Reporting Services – Corporate Function LoB