| Sampling Factors: |
Location (Not Relevant: Location has no impact on process implementation because there is only one location of Async-Nu Microsystems, Services Division, 7415 – NI River Landing, Fredericksburg, Virginia – 22407, USA.)
Customer (Not Relevant: Similar Processes are applied. Sometime customer specific few templates are used which has only negligible impact on process implementation. All projects are under the same structure (Organizational Unit) called (Services Division))
Size (Not Relevant: Size has no impact on process implementation because processes include transactions which are repetitive in nature.)
Organizational Structure (Not Relevant: All projects are under the same structure (Organizational Unit) called (Services Division).)
Type of Work: Two types of Service Delivery activities are carried out: (1) IT Infrastructure and Helpdesk Services (2) Software Solution Services. Wherever required standard processes are tailored to prepare the project defined process. |
| Sampling Factor Values: |
IT Infrastructure and Helpdesk Services (Type of Work): The Process is to provide IT Infrastructure and helpdesk services to its customers.
Software Solutions Services (Type of Work): The Process is to provide design, development & maintenance services to its customers for software solutions. |
| Subgroups: |
IT Infrastructure & Helpdesk Services: The Process is to provide IT Infrastructure and helpdesk services to its customers.
5 People, 2 Basic Units
– IT Infrastructure and Helpdesk Services
Software Solutions Services: The Process is to provide design, development & maintenance services to its customers for software solutions.
5 People, 1 Basic Units
– Software Solutions Services |