| Sampling Factors: |
Location (Not Relevant: All project / work is performed and managed at the US Department of State in Charleston, SC and Washington, DC using the same processes and under the same senior management.)
Customer (Not Relevant: All projects /work is performed for the Department of State; no difference in process implementation was determined based on customer type.)
Size (Not Relevant: Project and work group size was not determined to be a factor in process implementation)
Organizational Structure (Not Relevant: All projects and services operate within the MIL organizational unit at the US Department of State and report to the same senior management; no differences in process implementation was identified.)
Type of Work: Types of work in the organizational unit include development and services. One subgroup of DEV projects was identified based on the sampling factors identified. Two subgroups of SVC work were identified – hardware and software services. |
| Sampling Factor Values: |
Development (Type of Work): New development and major enhancements
Services (Type of Work): Software release and infrastructure services |
| Subgroups: |
Development Projects: New development and major enhancements
65 People, 4 Basic Units
– Development
Hardware Services: Infrastructure support services
7 People, 1 Basic Units
– Services
Software Services: Software release services
21 People, 1 Basic Units
– Services |