| Sampling Factors: |
Location (Not Relevant: Ways of working doesn’t differs on the basis of location as it has only one location of operation.)
Customer (Not Relevant: Ways of working doesn’t differs on the basis of customers as all follow the same processes.)
Size (Not Relevant: Ways of working doesn”t differs on the basis of size as all are mid size projects and helpdesk work with similar ticket volume.)
Organizational Structure (Not Relevant: All projects falls under the same hierarchy of the organization structure, so there is no difference in ways of working.)
Type of Work (Not Relevant: The organization provides similar kind of services to all its clients in IT and Telecom equipment)
Single SubGroup: All the service engagements are following similar service lifecycle and perform same kind of work. |
| Sampling Factor Values: |
All Service Engagements (Single SubGroup): All the service engagement are providing similar kind of services and providing IT and Telecom solutions to their respective clients.
No Service Engagement (Single SubGroup): No service engagements, it is required for SAS entry. |
| Subgroups: |
ASE: All the service engagement are providing similar kind of services and providing IT and Telecom solutions to their respective clients. After commissioning they are also providing support throughout the warranty period.
20 People, 2 Basic Units
– All Service Engagements |