| Sampling Factors: |
Location (Not Relevant: Not Relevant – The OU is in the same geographical location as that of the appraised organization. All the project activities are carried out from this single location, without any influence of the same on internal processes. Thus, location is not a potential differentiator.)
Customer (Not Relevant: Not Relevant – This OU caters to few customers, however the internal processes used by the OU for project activities for any of them do not undergo any change due to this customer variation. Thus, customer type is not a potential differentiator)
Size: Relevant – Some of projects have team size of < 10=”” and=”” some=”” of=”” the=”” projects=”” have=”” team=”” size=”” of=””>10. This impacts in the way work planning and monitoring, service system transition (WP, WMC and IWM) is done, and leading to capacity and availability and service delivery, Service Continuity (CAM, SD, SCON, SST). Thus, size is a potential differentiator.
Organizational Structure (Not Relevant: Not Relevant – OU consists of a single management structure overlooking the project activities and all functions under this OU adopt the same set of QMS. There is thus no impact or influence on the organization”s standard processes. Hence, organizational structure is not a potential differentiator)
Type of Work (Not Relevant: Not Relevant – OU consists of projects, wherein work activities are carried out in similar manner for all projects. Thus type of work is not a potential differentiator.) |