Organization Name：
（组织名称） Mnemo Evolution & Integration Services, S.A.
（组织名称） Mnemo Evolution & Integration Services, S.A.
Organizational Unit：
（组织单位） Software innovation, development and maintenance projects
（组织单位） Software innovation, development and maintenance projects
Maturity Level：
（成熟度） Maturity Level 3
（成熟度） Maturity Level 3
Appraisal End Date：
（评估结束日期） May 12, 2017
（评估结束日期） May 12, 2017
Lead Appraiser：
（主任评估师） Ramiro Carballo
（主任评估师） Ramiro Carballo
Sponsor：
（发起人） FRANCISCO JOSE VILLALON HORTELANO
（发起人） FRANCISCO JOSE VILLALON HORTELANO
- Sampling Summary：
（抽样汇总） -
Sampling Factors: Location (Not Relevant: There is only one location in this OU. So, location is not a determining or distinguishing factor affecting the implementation or performance of work.)
Customer: Relevant: Internal projects follow a different methodology than external projects. So, customer is a determining or distinguishing factor affecting the implementation or performance of work.
Size: Relevant: Work is performed differently based on the size of the software projects or the maintenance requests. Minor changes are managed as corrective or maintenance activities in the software maintenance service, while others are considered enhances and evolving projects.
Organizational Structure: Relevant: Innovation department projects follow a different methodology than other departments. So, organizational structure is a determining or distinguishing factor affecting the implementation or performance of work.
Type of Work: Relevant: Type of work is a determining or distinguishing factor affecting the implementation or performance of work, considering the following types of work: software development, maintenance services and professional services.
Life Cycle: Relevant: Life Cycle is a determining or distinguishing factor affecting the implementation or performance of work (Type of Life Cycle used in the project.)Sampling Factor Values: Internal (Customer): Development activities are required by an internal customer.
External (Customer): Development activities are related to an external contract with a customer.
Small (Size): Small changes are requested to solve little problems inside a software maintenance service. A request is considered small if the estimated duration is less than 100 hours.
Large (Size): A set of product features or large change requests are the base of software development or maintenance projects, developed by request of the customer. The estimated duration is more than 100 hours.
Innovation Department (Organizational Structure): Innovation Department is focused in software product line. Typical solutions are Fraud Management Tools or NERV.
Other Departments (Organizational Structure): Other departments are focused in software development related with customer’s needs.
Software Development (Type of Work): Set of tasks to build a software product during an established time.
Maintenance Services (Type of Work): A service to manage the delivery of a set of change requests over an existing software product.
Professional Services (Type of Work): Time and material service based in skills categories.
Agile (Life Cycle): Project management method is based in agile methodologies.
Traditional (Life Cycle): Project management activities are based in traditional methodologies.Subgroups: Innovation: Innovation projects focused on internal customer, using agile development methodology.
16 People, 2 Basic Units
– Internal
– Large
– Innovation Department
– Software Development
– Agile
Traditional: Software projects for external customers using traditional development methodology.
108 People, 33 Basic Units
– Traditional
– Software Development
– Other Departments
– Large
– External
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