| Sampling Factors: |
Location (Not Relevant: Just one location – Maringá)
Customer (Not Relevant: All customers of OU are considered and sampled for this appraisal. The service processes are the same for all customers)
Size (Not Relevant: Size does not influence the processes)
Organizational Structure (Not Relevant: All parts of OU are selected for this appraisal. All work under the OU use the same structure)
Type of Work (Not Relevant: All work of OU is considered for this appraisal)
All Services: All services underway is included in the organizational unit |
| Sampling Factor Values: |
All services (All Services): All services and work in the OU is included
None services (All Services): None services and work in the UO is excluded |
| Subgroups: |
Support: This subgroup realize activities of helpdesk and training for software offered by Msys
16 People, 2 Basic Units
– All services |