| Sampling Factors: |
Location (Not Relevant: There are no different tasks for location (Porto or Lisboa))
Customer: Customer is a relevant factor because projects are trated different if they are for internal customer or external.
Size (Not Relevant: Size is not a relevant factor, so all projects are managed the same way independently of the size.)
Organizational Structure (Not Relevant: Organizational structure is not a relevant factor because is an organizational policy to use the same methodology to stadardize the way all the organization works)
Type of Work (Not Relevant: There is only one type of work, product development.) |
| Sampling Factor Values: |
Internal (Customer): Projects with a client inside the organization
External (Customer): Projects with a client outside the organization |
| Subgroups: |
Internal: Projects with the customer working for Multicert
4 People, 1 Basic Units
– Internal
External: Projects with a customer outside Multicert
13 People, 4 Basic Units
– External |