| Sampling Factors: |
Location (Not Relevant: This factor is not applicable, because there is only one location for the company: Mexico City.)
Customer: Three types of type of customers: 1) Government; 2) Commercial customer; 3) Internal customer.
Size (Not Relevant: Very small organization, all projects are delivered by small-sized teams.)
Organizational Structure (Not Relevant: Very small organization, all projects are under the supervision of the Design & Development Manager.)
Type of Work: Three types of work: 1) Software Development; 2) Software Maintenance; 3) Software Implementation. |
| Sampling Factor Values: |
government (Customer): government agencies or departments within those agencies
commercial (Customer): private/commercial customers
internal (Customer): customers belonging to the same organization
sw development (Type of Work): development of new custom-made web sw solutions
sw maintenance (Type of Work): sustainment of already-developed sw solutions
sw implementation (Type of Work): set-up of COTS sw products |
| Subgroups: |
Group 1 – Development Projects: Development of new custom-made software products.
3 People, 4 Basic Units
– government
– sw development
Group 2 – Maintenance Projects: Sustainment of already developed software products.
2 People, 1 Basic Units
– sw maintenance
– government
Group 3 – Implementation Projects: Set up of COTS software products (such as Clarizen).
2 People, 1 Basic Units
– commercial
– sw implementation
Group 4 – Internal Projects: Development of new software solutions, to be later included in the company’s portfolio as COTS.
3 People, 2 Basic Units
– sw development
– internal |