| Sampling Factors: |
Location (Not Relevant: Services are delivered from only one location (Medellín).)
Customer (Not Relevant: All implementations are represented in the sample (100% sample size).)
Size (Not Relevant: All BUs are approximately the same size in terms of assigned resources. In addition, all implementations are represented in the sample (100% sample size).)
Organizational Structure (Not Relevant: There is only one structure governing the delivery of services and all implementations are represented in the sample (100% sample size).)
Type of Work: Even though all implementations are represented in the sample (100% sample size), there are differences between maintenance and support services. |
| Sampling Factor Values: |
Maintenance (Type of Work): Implementation of new functionality or corrections of defects detected in the testing environment.
Support (Type of Work): Corrections of defects detected in production. |
| Subgroups: |
G1: Delivery of applications management services pertaining to the provision of new functionality or correction of defects in the testing environment.
67 People, 3 Basic Units
– Maintenance
G2: Delivery of applications management services pertaining to the correction of defects in production.
36 People, 3 Basic Units
– Support |