| Sampling Factors: |
Location (Not Relevant: All the applications are developed at one location, i.e. Nanjing city only.)
Customer (Not Relevant: Work is not performed differently based on the customer served by that work. Most of the customers are the government organization which provides the public service.)
Size (Not Relevant: Work is not performed differently based on the size of the basic unit or support function. Most of the projects in the company are small/medium size.)
Organizational Structure (Not Relevant: All software development work is performed in the Technology department, using the full range of organizational processes.)
Type of Work: Work is performed diffidently based on the type of work. Most of the work are categorized into: 1. Standard Software/Application Development; 2. Software/Application Maintenance Development |
| Sampling Factor Values: |
Standard Software/Application Development (Type of Work): To develop the software/application from the beginning based on the customer needs
Software/Application Maintenance Development (Type of Work): To provide the maintenance service on the existing software/application, i.e. revising or upgrading some part of functions to meet the customer’s business needs |
| Subgroups: |
Standard Software/Application Development: To develop the software/application from the beginning based on the customer needs
24 People, 4 Basic Units
– Standard Software/Application Development
Software/Application Maintenance Development: To provide the maintenance service on the existing software/application, i.e. revising or upgrading some part of functions to meet the customer’s business needs
14 People, 2 Basic Units
– Software/Application Maintenance Development |