| Sampling Factors: |
Location (Not Relevant: Not relevant. Single location in scope)
Customer (Not Relevant: Not relevant. Customers do no have bearing on processes implemented)
Size (Not Relevant: Not relevant. Medium size project which follow similar processes)
Organizational Structure (Not Relevant: Not relevant. All projects within the R&D center)
Type of Work: There are two types of work done – Data analytics and Customer Relationship Management |
| Sampling Factor Values: |
Data Analytics (Type of Work): Data analytics projects
Customer Relationship Management (Type of Work): Customer relationship management projects |
| Subgroups: |
G1 Data Analytics: Data Analytics projecs
20 People, 3 Basic Units
– Data Analytics
G2 Customer Relationship Management: CRM projects
16 People, 2 Basic Units
– Customer Relationship Management |