| Sampling Factors: |
Location (Not Relevant: There are two offices locations beyond client offices, but there are no observed processes or implementation differences when considering different locations.)
Customer (Not Relevant: Different clients does not enforces different processes implementation, beyond project”s type of work tailoring.)
Size (Not Relevant: Different team size or scope does not enforces different processes implementation, beyond project”s type of work tailoring.)
Organizational Structure (Not Relevant: We would consider software and consultancy management offices as different structures, but in the application to projects and services do exist a transversal strategy, where there is no proponderancy of one over each other, but engagement based on deliverables.)
Type of Work: There are three intended types of work: projects with only SAP consultancy, projects with SAP consultancy plus software development and those with only software development. There is tailoring options to develop each of them, and each one has a specific variation of the Service System to be delivered. |
| Sampling Factor Values: |
Consultancy (Type of Work): Projects and services where a team of consultants work on site and off site to implement, configurate, train, pilot and promote to production any customer”s business process, using specific knowledge and tools.
Consultancy + SW (Type of Work): Projects and services where a team of consultants work on site and off site to implement, configurate, train, pilot and promote to production any customer”s business process, using specific knowledge, tools and specific software development to extend client”s products. This development is done by the Software Factory office, interacting with AGS-NASOFT consultants.
Software (Type of Work): Projects and services developed and delivered directly by the Software Factory, interacting with the customer. In this cases, all lifecycle management is under its control, integrating consultants from other areas of the company. |