| Sampling Factors: |
Location (Not Relevant: Majority of the work is done from one location. Some people work offsite. The same process is used in all locations.)
Customer (Not Relevant: There is only one customer for the product.)
Size (Not Relevant: The size does not impact the process used.)
Organizational Structure (Not Relevant: The same process is used across the organization.)
Type of Work: The process is slightly different between the Functional Releases and the supporting releases Integration Layer (IL) Releases and Contingency DataBase (CDB) Releases. |
| Sampling Factor Values: |
Functional Releases (Type of Work): Work performed to design, implement, test and create Functional Releases.
Supporting Releases (Type of Work): Work performed to design, implement, test and create Integration Layer Releases and Contingency DataBase Releases. |
| Subgroups: |
NGD Functional Releases: Team responsible for development of the NGD call center software.
52 People, 1 Basic Units
– Functional Releases
Supporting Releases: Teams responsible for development of the IL Releases and CDB Releases that support the call center software.
26 People, 2 Basic Units
– Supporting Releases |