| Sampling Factors: |
Location (Not Relevant: Both BUs operate from the same location, therefore, it is not likely to influence the process implementation)
Customer: For one BU the customer is Government. The second BU is a Netcad Product
Size (Not Relevant: Both BUs are of similar size, hence unlikely to influence process implementation)
Organizational Structure (Not Relevant: Both BUs report to the same Manager and is not expected to influence the process implementation)
Type of Work (Not Relevant: Both BUs are “development project”, therefore this may not be an influencing factor) |
| Sampling Factor Values: |
Government Customer (Customer): Ministry of Transport, Maritime Affairs and Communication of Turkish Government
Non-Government Customer (Customer): It is an internal product of the Netcad |
| Subgroups: |
Govt: Government is the Customer
4 People, 1 Basic Units
– Government Customer
Non-Govt: Netcad is the customer
4 People, 1 Basic Units
– Non-Government Customer |