| Sampling Factors: |
Location (Not Relevant: All projects are developed in Bangkok, Thailand)
Customer (Not Relevant: All projects are developed for different customers and customers do not affect the process context. All projects follow the same set of organizational processes.)
Size (Not Relevant: Size does not affect the process context as all projects follow the organizational standard set of processes)
Organizational Structure: Projects are divided between Development and Professional Services Teams.
Type of Work: There are 4 key types of work : New Product Development, Enhancement, Customization, and Support and Maintenance |
| Sampling Factor Values: |
Dev (Organizational Structure): Projects managed by Development Team
PS (Organizational Structure): Projects managed by Professional Service Team
New Product (Type of Work): New product development
Enhancement (Type of Work): Enhancement to existing product to improve performance or add features
Customization (Type of Work): Customization of standard products for specific customer requests.
Support (Type of Work): Maintenance and Support of both standard and customized products |
| Subgroups: |
PS-Customize: Customization of standard products for specific customer requests and managed by Professional Services Team
3 People, 1 Basic Units
– PS
– Customization
Dev-New Product: New product development managed by Development Team
10 People, 3 Basic Units
– New Product
– Dev
Dev-Enhance: Enhancement to existing product to improve performance or add features managed by Development Team
5 People, 1 Basic Units
– Dev
– Enhancement
PS-Support: Maintenance and Support of both standard and customized products by Professional Services Team
10 People, 1 Basic Units
– Support
– PS |