| Sampling Factors: |
Location (Not Relevant: All BUs operate from the same location and they use the same QMS. Hence impact on process implementation is not expected.)
Customer (Not Relevant: DEV and SVC BUs have different types of customer. However, this factor is redundant to the “Type of Work” sampling factor.)
Size (Not Relevant: All BUs are of similar size and use the same QMS. Hence impact on processes implementation is not expected)
Organizational Structure (Not Relevant: All BUs operate under the same org structure and follow the similar process hence impact on process implementation is not expected)
Type of Work: One DEV BU and Two SVC BUs |
| Sampling Factor Values: |
Software Development (Type of Work): Developing an on-line reservation system
Software Maintenance (Type of Work): Maintaining a Telecom System |
| Subgroups: |
DEV: One BU developing an on-line passenger reservation system
14 People, 1 Basic Units
– Software Development
SVC: BUs maintaining Telecom products
26 People, 2 Basic Units
– Software Maintenance |