| Sampling Factors: |
Location (Not Relevant: Work is performed in only one central office. There are no additional sites, branches or offices.)
Customer (Not Relevant: All work is delivered using a standard service agreement that is applied to all the installed customer base.)
Size (Not Relevant: Same processes are used for service delivery regardless of the program or basic unit size.)
Organizational Structure (Not Relevant: All the organization is completely devoted to delivering the same service. Only one standard service.)
Type of Work (Not Relevant: Despite there are different service cycles, they are all standard for all customers and accounted as basic units.)
EntireOU: Sampling Factor that groups all basic units in the Organizational Unit. |
| Sampling Factor Values: |
AllBasicUnits (EntireOU): Group will all basic units in scope.
NoBasicUnits (EntireOU): Empty group with no basic units. |
| Subgroups: |
Netzen Services: Multi-level ERP Services
10 People, 3 Basic Units
– AllBasicUnits |