| Sampling Factors: |
Location (Not Relevant: Single location)
Customer (Not Relevant: Hospital and enterprise are the main customers. Various customers do not impact processes implemented.)
Size (Not Relevant: Projects are about the same size.)
Organizational Structure (Not Relevant: All projects follow the same Quality Management System. There are no department specific processes or guidelines.)
Type of Work: There are two types of work, Health-Care Management Information System Development (HCMIS) and Customer-Service Management Information System Development (CSMIS). The requirements development, design, implementation, and validation processes will be impacted. |